Experience — Laurent JAFFORY

Experiences

AmRest (American Restaurant) is the European leader in the restaurant industry with more than 45500 employees.
It currently operates nearly 2550 restaurants with 10 brands in 25 countries.
Oversee all the IT store areas for all brands. Guarantying that all the applications on store are running properly and manage all POS topics.
Project management leading.
Process improvement.
Change management.
Technical expertise.
Technical support improvement.

Contribution to the implementation of reliable and efficient IT services.
Innovation advice to support the needs of business divisions, users and clients.

Immersed myself into US culture by spending four months in Chicago.
Completed the EFSET Advanced Level English Certificate at the EF International Language School.

European leader in pets and gardening, 214 stores, 2700 employees, $600M a turnover 2017.
Oversaw a team of 8 employees including 5 in direct report.
Improved production, operation, coordination, and management of IT units, supplier management, and computer evolution.
Optimized help-desk by outsourcing technical support
Migrated MPLS network from SFR to ORANGE (Data and VoIP)
Looked for new IT partners/providers (Quality of service improved and decrease deadlines)
Conception of organizational and technical solutions - Asset Management: Infrastructure management, licenses, contracts
ITIL Implementation / process optimization and service catalog, SLA / OLA.
ITSM / ITAM: Implementation / Migration / Evolution of Service Management Software.
Software Asset Management (SAM): Optimization of contracts, implementation of best practices and reporting.

MONOPRIX Group

June 2014 to March 2017

Full-time

Paris

France

Major French retail chain (groceries, clothing), 740 stores, 21000 employees, $4.3 billion a turnover 2016.
Oversaw a team of 11 employees in direct report.
Coordinated and managed IT units.
Headed the management (units, headquarters, and logistical sites) of Microsoft infrastructure and workstations, network and
telecom, technical expertise, ASSET management, and provided Level 3 support.
Opened 49 new supermarkets in 2015.
Streamlined computing system logistics:
o Implemented hardware storage outsourcing.
o Efficiently managed unit equipment (registers, etc.) storage for storage.
o Prepared and deployed logistic processes.
o Reduced costs by approximately 120k€ within six months’ time in 2015 as well as time to rollout.

World leader in high-end design furniture, 330 stores, 2000 employees, $500M a turnover 2013
Oversaw 2 employees both in direct report.
Managed 102 multi-brand sites in France and internationally (shops, warehouses, headquarters) for 1,600 users, including
Virtual Private Network site interconnections, IT and telecom site monitoring for opening of sales points, and rolled out the
customer counting solution.
Set up inventory tools for stores, up-and-running from Day 1 through anticipation of uses and excellent coordination of
providers.
Improved infrastructure, revamped storage and virtualization system (Dell and VMware) by building safe and efficient
solutions, better control of developments, and reached short-and long-term savings.
Implemented a new Enterprise Resource Planning.
Put together collaborative work solution via company intranet to provide access to information and improve work quality of
remote coworkers/units; managed implementation of 3D design tool, and provided solution for the sales team.
Hired and trained new team members, wrote job descriptions according to project needs.
Collaboration in the instituting of a collaborative work solution via a group intranet: http://www.myrochebobois.com
Managing the implementation of a 3D design tool: http://3dstudio.roche-bobois.com

Installation and maintenance of private (analog) and professional (pbx) telephony solutions.
Support and installation of NUMERIC, ADSL, SDSL solutions.
Completion of technical investigations.

Laurent JAFFORY